Fluent in both English and Spanish, the full-time remote Bilingual Medical Call Center Representative will assist members with inquiries regarding healthcare benefits, eligibility, and available services while delivering exceptional customer service. Key responsibilities Assist members by phone with questions about healthcare benefits and services Deliver friendly and professional customer service in both English and Spanish Document customer interactions and collaborate with team members to enhance the customer experience Required qualifications Fluency in English and Spanish At least one year of call center or contact center experience Comfortable navigating multiple computer systems while assisting customers Ability to work effectively in a 100% remote environment
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